FREQUENTLY ASKED QUESTIONS
WHAT ARE YOUR HOURS OF OPERATION?
MONDAY - SATURDAY 10AM-6PM
HOW IS YOUR FURNITURE CHECKED AND TREATED?
By law we are required to treat all furniture and upholstery—but it’s something we would do if it weren’t a requirement. We only accept furniture that comes from pest-free, smoke-free homes and is rid of any pet hair or allergens. After we accept an item, it is thoroughly inspected treated with products to eliminate any and all possibility of pests.
I AM LOOKING FOR SOMETHING PARTICULAR. DO YOU HAVE IT IN STOCK?
We might! Our inventory is constantly changing, so stopping in to take a look or visiting our Facebook page is the most efficient way to see if we have what you’re looking for. Because our inventory changes so often, it's hard even for us to keep track of everything we have in the store—because of that, we don’t recommend giving us a call to ask about inventory in general. If you do see something you like on our Facebook page, feel free to call us, leave a comment, or send a message inquiring about the particular product, and we can let you know if it’s still available to purchase.
IF MY ITEM SUSTAINS DAMAGE DURING DELIVERY OR PICK-UP, WHO IS RESPONSIBLE?
If we are picking up your furniture, we will handle your item with best o care but are not responsible for anything broken or damaged. Since we are consignment we absolutely want to have everything arrive as it left to ensure we BOTH will make the most we can off of the sale. IF your furniture is not the same condition as pictured in submissions or comes from a smoking home we have the right to refuse or dispose of if already in our possession.
DO YOU PLACE HOLDS ON ITEMS?
No, we aren’t going to do holds anymore since you can purchase online, by phone or in person.
WILL YOU NOTIFY ME WHEN MY ITEM HAS SOLD?
Unfortunately, we don’t have the time or staffing resources to notify everyone when an item is sold. We ask that you please check with us on the status of your item by either giving us a call, emailing us, or stopping by.
DO YOU OFFER DELIVERY FOR PURCHAED ITEMS?
Yes. The fee depends on how far you live from our location and the size of your purchased item.
HOW LONG ARE CHECKS FROM THIS N THAT VALID?
Our checks are valid for exactly six months. After the six-month mark, the check will be voided and the action is final—so please pick up your check before then!
CAN YOU PICK UP A ITEM I WANT TO SELL?
Yes—our pick-up services happen on Mondays, Wednesdays, and Fridays. If your item sells, we will split the profit with you 30/70 as opposed to our normal 50/50 to cover the cost of picking up your item.
CAN I USE STORE CREDIT?
Yes, you can! You have the option to choose store credit instead of a check when you sell an item with us. Store credit never expires.
DO YOU ACCEPT FURNITURE THAT HAS BEEN REFURBISHED?
Yes, we do! As long as the piece is in good condition, we are happy to accept. We also take project pieces, such as items that are unfinished or have been partially sanded.
IF I ALLOW MY ITEM TO BE DONATED AFTER 60 DAYS, CAN I RECEIVE A TAX-WRITE OFF?
No—we don’t receive a tax-write off so we cannot share it with you.
DO YOUACCEPT APPLIANCES?
Unfortunately, This n That cannot accept appliances. We simply don’t have the space or resources.
DO YOU ACCEPT ANYTHING?
If you’re unsure about what we might accept, please contact us with specific questions and we’ll let you know.
DO YOU ACCEPT LIGHT FIXTURES?
We cannot accept hardwired light fixtures, such as chandeliers or hanging lamps. We do accept portable light fixtures such as lamps, however. If we are able to plug the fixture into one of our outlets, it’s a safe bet to assume we can accept it.
CAN YOU COME TO MY HOME TO LOOK AT A PIECE I WANT TO SELL?
No, our staff is not able to make home visits. We would love to see pictures, though! Send pictures of your item you wish to sell to [email protected] and we’ll be in touch with our feedback.
DO YOU SELL CLOTHING AND JEWELRY?
Yes we do! You may bring in up to 20 clothing & accessory items a day. We are taking in season items that a less than 2 years old. Must come from and non smoking home and no stains or rips.